Service Alerts

Please find below an update of the current situation for the different linehauls to destination countries :

SERVICE ALERTS per 06-12-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

Belgium – National Manifestation December 16
The major Belgian Unions have called for a day of manifestations and strike actions across all sectors, commencing 00.01 CEST on the 16th of December 2022.

This industrial action might affect the handling, processing and delivery of your mail and parcel volumes. As these manifestations and strike actions will be happening across all sectors, the services of our partnering ground handlers and airlines might be affected as well, leading to possible delays.

United Kingdom – Royal Mail national strike actions in December
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take national strike action on Friday 9 December, Sunday 11 December, Wednesday 14 December and Thursday 15 December 2022.

This strike action might cause delays in the processing and delivery of your parcels.

Please visit www.royalmail.com/latest-news for up-to-date and detailed information on services.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 6/12: Finland – Independence Day
  • 6/12: Spain – Constitution Day
  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 10/12: Thailand –  Constitution Day
  • 16/12: Kazakhstan – Independence day
  • 19/12: Kazakhstan – Independence day Holiday
  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day

For Europe, we are experiencing delays for the following countries:

  • Cyprus (new)
  • Finland
  • Greece (new)
  • Ireland
  • Malta ((new)
  • Norway
  • Sweden (new)
  • Ukraine
  • United Kingdom

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • US

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 23-11-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters:

  • Monday 28 November

Dates of functional strike action impacting parts of the operations:

  • Processing, Distribution, International, Collections, Admin: 24 November and 1 December
  • Delivery: 25 November and 2 December
  • Network: 23 and 30 November

Ireland – Fastway tracking data transmission issue
Please be informed that we have encountered some tracking data transmission issues between Mercury and the Fastway tracking system. We are currently looking into this issue in order to resolve it as soon as possible. You can find the latest tracking information of your shipments via the following link.

United States of America (North America)
Due to forceful snowfall in western New York state, parcels sent through JFK Airport may be delayed. You can find the latest tracking information of your shipments via the following link.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 6/12: Finland – Independence Day
  • 6/12: Spain – Constitution Day
  • 25/12: Belgium Christmas Day
  • 25/12 – 26/12: International Christmas Day
  • 28/12: Ireland – Bank Holiday
  • 01/01/2023: International New Year’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 24/11: USA – Thanksgiving Day
  • 5/12: Thailand –  National Day
  • 10/12: Thailand –  Constitution Day
  • 16/12: Kazakhstan – Independence day
  • 19/12: Kazakhstan – Independence day Holiday
  • 25/12 – 26/12: International Christmas Day
  • 01/01/2023: International New Year’s Day

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico
  • Panama
  • US

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 15-11-2022

End of Year Peak
As we approach the end of year peak period we would like to remind you to send your shipments early if they are to be delivered in time for the holidays at the end of the year.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters:

  • Monday 28 November

Dates of functional strike action impacting parts of the operations:

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

Ireland – Fastway tracking data transmission issue
Please be informed that we have encountered some tracking data transmission issues between Mercury and the Fastway tracking system. We are currently looking into this issue in order to resolve it as soon as possible. You can find the latest tracking information of your shipments via the following link.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 15/11: Austria – Saint Leopold’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 23/11: Japan – Labour Thanksgiving Day
  • 24/11: USA – Thanksgiving Day

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • Canada (new)
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Mexico (new)
  • Panama
  • US (new)

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 08-11-2022

Belgium – National manifestations tomorrow 9th of November

The major Belgian Unions have called for a day of manifestations and strike actions across all sectors.

Commencing 00.01 CEST on the 9th of November 2022.

This industrial action will affect the handling, processing and delivery of your mail and parcel volumes. As these manifestations and strike actions will be happening across all sectors, the services of our partnering ground handlers and airlines will be affected as well, leading to possible delays.

Belgium – Armistice Day on the 11th of November
Please note that on November 11th our Brussels warehouse (EMC) is closed due to the public holiday “Armistice Day”. This public holiday may lead to delays in the processing and delivery of your shipments.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters:

  • Monday 28 November

Dates of functional strike action impacting parts of the operations:

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

Ireland – Fastway tracking data transmission issue
Please be informed that we have encountered some tracking data transmission issues between Mercury and the Fastway tracking system. We are currently looking into this issue in order to resolve it as soon as possible. You can find the latest tracking information of your shipments via the following link.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 11/11: Belgium, France – Armistice Day
  • 15/11: Austria – Saint Leopold’s Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 11/11: USA – Veterans Day
  • 23/11: Japan – Labour Thanksgiving Day
  • 24/11: USA – Thanksgiving Day

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Panama

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 04-11-2022

Belgium – National Manifestations on 9th of November

The major Belgian Unions have called for a day of manifestations and strike actions across all sectors.

Commencing 00.01 CEST on the 9th of November 2022.
 
This industrial action will affect the handling, processing and delivery of your mail and parcel volumes. As these manifestations and strike actions will be happening across all sectors, the services of our partnering ground handlers and airlines will be affected as well, leading to possible delays.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters:

  • Monday 28 November

Dates of functional strike action impacting parts of the operations:

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 05/11: Finland, Sweden – All Saints’ Day
  • 09/11: Spain – Our Lady of the Almudena (regional)
  • 11/11: Belgium, France – Armistice Day
  • 15/11: Belgium – German Community Day (regional)
  • 15/11: Austria – Saint Leopold’s Day
  • 16/11: Germany – Repentance Day
  • 30/11: UK – Saint Andrew’s Day (regional)

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 10/11: USA – Return Day (regional)
  • 11/11: Canada – Remembrance Day
  • 11/11: USA – Veterans Day
  • 23/11: Japan – Labour Thanksgiving Day
  • 24/11: USA – Thanksgiving Day
  • 25/11: USA – Lincoln’s Birthday (regional)
  • 25/11: USA – Day after Thanksgiving (regional)

For Europe, we are experiencing delays for the following countries:

  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Panama

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 28-10-2022

Belgium – national manifestations on 9th of November

The major Belgian Unions have called for a day of manifestations and strike actions across all sectors, commencing 00.01 CEST on the 9th of November 2022.
 
This industrial action will affect the handling, processing and delivery of your mail and parcel volumes. As these manifestations and strike actions will be happening across all sectors, the services of our partnering ground handlers and airlines will be affected as well, leading to possible delays.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters:

  • Monday 28 November

Dates of functional strike action impacting parts of the operations:

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 31/10: Germany – Reformation Day
  • 31/10: Ireland – October Bank Holiday
  • 01/11: Austria, Belgium, France, Germany, Italy, Spain, Switzerland – All Saints’ Day
  • 11/11: Belgium, France – Armistice Day
  • 15/11: Austria – Saint Leopold’s Day
  • 16/11: Germany – Repentance Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 03/11: Japan – Culture Day
  • 11/11: Canada – Remembrance Day
  • 11/11: USA – Veterans Day

For Europe, we are experiencing delays for the following countries:

  • Malta
  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Panama

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 21-10-2022

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters

  • Tuesday 25 October
  • Monday 28 November

Dates of functional strike action impacting parts of the operations

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 26/10: Austria – National Day
  • 31/10: Germany – Reformation Day
  • 31/10: Ireland – October Bank Holiday
  • 01/11: Austria, Belgium, France, Germany, Italy, Spain, Switzerland – All Saints’ Day
  • 11/11: Belgium, France – Armistice Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 24/10: Singapore – Deepavali
  • 25/10: Kazakhstan – Republic Day
  • 03/11: Japan – Culture Day
  • 11/11: Canada – Remembrance Day
  • 11/11: USA – Veterans Day

For Europe, we are experiencing delays for the following countries:

  • Denmark
  • Germany (new)
  • Malta
  • Norway
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Panama

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 14-10-2022

France – Fuel shortages

Long waiting times at gas stations might impact collections and deliveries in a number of French departments (North East, Paris and South East).
Dates of broad strike action impacting collection, sorting and delivery of parcels and letters

United States of America – Hurricane Ian

Operations in some areas of Southwest Florida have been disrupted after hurricane Ian.

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.


Dates of broad strike action impacting collection, sorting and delivery of parcels and letters

  • Thursday 20 October
  • Tuesday 25 October
  • Monday 28 November

Dates of functional strike action impacting parts of the operations

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 26/10: Austria – National Day
  • 31/10: Germany – Reformation Day
  • 31/10: Ireland – October Bank Holiday

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 24/10: Singapore – Deepavali
  • 25/10: Kazakhstan – Republic Day

For Europe, we are experiencing delays for the following countries:

  • Croatia
  • Denmark (new)
  • Malta
  • Norway (new)
  • Portugal
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Panama

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 07-10-2022

United Kingdom – Royal Mail

Communication Workers Union (CWU) has called on its members to take further national strike action throughout October and November 2022.

Dates of broad strike action impacting collection, sorting and delivery of parcels and letters

  • Thursday 20 October
  • Tuesday 25 October
  • Monday 28 November

Dates of functional strike action impacting parts of the operations

  • Processing, Distribution, International, Collections, Admin: 3, 9, 15, 24 November and 1 December
  • Delivery: 4, 10, 16, 25 November and 2 December
  • Network: 2, 8, 14, 23, 30 November

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 12/10: Spain – Hispanic Day
  • 26/10: Austria – National Day
  • 31/10: Germany – Reformation Day
  • 31/10: Ireland – October Bank Holiday

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 10/10: Taiwan – National Day
  • 10/10: US – Columbus Day
  • 10/10: Japan – Health-Sports Day
  • 24/10: Singapore – Deepavali
  • 25/10: Kazakhstan – Republic Day

For Europe, we are experiencing delays for the following countries:

  • Croatia
  • Malta
  • Portugal
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius
  • Panama

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volume – mail and parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (remains closed for all business volume – mail and parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volume – mail and parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (remains closed for all business volumes – mail and parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 20-09-2022

United Kingdom – Queen’s state funeral

Due to the Queen’s state funeral of yesterday 19/09, you may experience delays in the processing and delivery of your shipments in the London area until yesterday 20/09.

Belgium – National manifestation

On today 21/09 a national manifestation is planned, organised by the three unions. This manifestation might have an impact on the available resources in our Brussels warehouse (EMC). It may lead to delays in the processing of your shipments during this 24-hour period.

The following European public holidays may lead to delays in the processing and delivery of your shipments:

  • 03/10: Germany – German Unity Day
  • 12/10: Spain – Hispanic Day

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 22/09: Australia – National day of mourning for Queen Elizabeth II
  • 23/09: Japan – Autumnal Equinox Day
  • 23/09: Saudi Arabia – National Holiday
  • 30/09: Canada – National Day for Truth and Reconciliation
  • 01/10: Hong Kong – National Day
  • 01/10-07/10: China – National Day
  • 04/10: Hong Kong & Taiwan – Chung Yeung Festival
  • 10/10: Taiwan – National Day
  • 10/10: US – Columbus Day
  • 10/10: Japan – Health-Sports Day

For Europe, we are experiencing delays for the following countries:

  • Croatia (new)
  • Malta
  • Portugal
  • United Kingdom
  • Ukraine

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volumes – mail & parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (for all business volumes – mail & parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volumes – mail & parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (for all business volumes – mail & parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

SERVICE ALERTS per 14-09-2022

United Kingdom – Queen’s state funeral

Due to preparations for the Queen’s state funeral on 19/09, you may experience delays in the processing and delivery of your shipments in the London area, this week and next week until 20/09.

The UK Government has also confirmed that 19/09 will be a national public holiday. This public holiday will mark the last day of the period of national mourning.

Belgium – National manifestation

On 21/09 a national manifestation is planned, organised by the three unions. This manifestation might have an impact on the available resources in our Brussels warehouse (EMC). It may lead to delays in the processing of your shipments during this 24-hour period.

The following non-European public holidays may lead to delays in the processing and delivery of your shipments:

  • 19/09: Japan – Respect for the Aged Day
  • 19/09: Canada – National day of mourning for Queen Elizabeth II
  • 22/09: Australia – National day of mourning for Queen Elizabeth II
  • 23/09: Japan – Autumnal Equinox Day
  • 23/09: Saudi Arabia – National Holiday
  • 30/09: Canada – National Day for Truth and Reconciliation

For Europe, we are experiencing delays for the following countries:

  • Malta
  • Portugal

For non-Europe, we are experiencing delays for the following countries:

  • Australia
  • China
  • Japan
  • Kazakhstan
  • Madagascar
  • Mauritius

Other destinations

The below listed countries remain closed, no delivery service can be provided to these countries :


  • Belarus (remains closed for all business volumes – mail & parcels)
  • Belize
  • Bhutan
  • Bolivia
  • Bonaire
  • Comoros
  • Dominica
  • Eswatini (formerly known as Swaziland)
  • Fiji
  • French Polynesia
  • Haïti
  • Honduras
  • Kiribati
  • Laos
  • Lesotho
  • Mongolia (for all business volumes – mail & parcels)
  • New Caledonia
  • Papua New Guinea

  • Russia (remains closed for all business volumes – mail & parcels)
  • Saint Kitts and Nevis
  • Tajikistan (for all business volumes – mail & parcels)
  • Trinidad and Tobago
  • Turkmenistan (for all business volumes – mail & parcels)
  • Vanuatu

Countries with embargo or no active postal service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Yemen

We apologize for the inconvenience caused. Rest assured that we are following the situation closely and will do our best to limit the impact.